Unfortunately, we are unable to offer returns / refunds on Her Shoe Lounge purchases at this time. If you are not satisfied with the fit of the shoe, and would like to exchange it for a different size, please see our exchange policy below.
We offer exchanges on all non-sale items within seven (7) days of product receipt. Items must be returned in new, unworn, and unwashed condition, and in its original packaging. The cost of returning the item(s) to us is your responsibility.
To process your exchange, please mail your item(s) to our store location at:
2035 East Highland Avenue, Suite H
Attn: Her Shoe Lounge / Exchange
San Bernardino, CA 92404
Please include a note specifying the following:
1) Your original order number
2) The nature of your return (requested exchange for specific size)
3) A return address for your new item(s) to be sent to
Once we receive your item(s), your exchange will be processed within 7-10 business days.
All sale items are non-exchangeable. All exchanges are final.
If you would like to exchange your item(s) in-person, please bring item(s) in original packaging, along with your receipt, within seven (7) days of product receipt, and we will be happy to exchange your item(s) for another size.